Blog Curbside Options

The library is currently only offering curbside pickup service until December 14. You can schedule online here or by giving us a call at 616.850.6910.

Curbside pickup is available by appointment:

Monday – Tuesday: 10:00 AM – 8:00 PM

Wednesday – Friday: 10:00 AM – 6:00 pm

Saturday: 10:00 am – 2:00 pm

Curbside Pickup

Curbside pickup is available by appointment during library service hours. The process is as easy as 1-2-3.

  • Step 1. Select your items: Request materials using our online catalog. If you are unable to use the catalog, please call the library at 616.850.6914. Staff will put your requested items on hold for you. You may place up to 50 holds on your library card. Although an item may be listed as available or ON SHELF in the library catalog, it does take staff some time to retrieve the items and change their status to ON HOLDSHELF. We will move quickly, but please wait for a notification that your hold is ready before scheduling your pickup. If you’ve signed up for email notification, you’ll receive an email. If you’ve signed up for text alerts through Shoutbomb, you’ll receive a text inviting you to schedule a pickup time. Otherwise we’ll call you.
  • Click for CurbsideStep 2: Schedule your pickup: Once you receive a notification that your items are ready, click or tap the image to schedule a pickup time, or call 616.850.6910. Demand for curbside scheduling is high! If you are routed to voicemail, please leave a message and we will return your call as soon as possible. We are scheduling in 15-minute increments to avoid congestion in the parking garage. We will ask for your vehicle’s color, make, and model to ensure we deliver the correct items to you. Due to the length of time it takes to process items, we cannot deliver your items without a previously scheduled pickup time.
  • Step 3: Pickup your items: At your scheduled time, enter the enclosed parking garage from Fulton Street and park in any parking space closest to the door of the library. Please call the number listed on the signs (616.850.6927) to let us know you’ve arrived. Library staff will bring your materials to your car and place them in your trunk.

After Hours Holds Pickup

If you are unable to pick up your hold during library service hours, our holds lockers accessible after hours may be right for you!

  • Step 1: Select your items: Request materials using our online catalog. If you are unable to use the catalog, please call the library at 616.850.6914. Staff will put your requested items on hold for you. You may place up to 50 holds on your library card. Although an item may be listed as available or ON SHELF in the library catalog, it does take staff some time to retrieve the items and change their status to ON HOLDSHELF. We will move quickly, but please wait for a notification that your hold is ready before scheduling your pickup. If you’ve signed up for email notification, you’ll receive an email. If you’ve signed up for text alerts through Shoutbomb, you’ll receive a text inviting you to schedule a pickup time. Otherwise we’ll call you.
  • Locker GraphicStep 2: Schedule your pickup: Once you receive a notification that your items are ready, click or tap the image to reserve a locker, or call 616.850.6910. Fill out the form completely with your library card number and your preferred contact method. Staff will put your items in a locker and let you know when your items are ready to be picked up. You have 72 hours from notification to retrieve them.
  • Step 3: Pickup your items: Enter the enclosed parking garage from Fulton Street by car or by Fourth Street on foot to access the After Hours Holds Locker. Enter the last seven digits of your library card number and press enter or simply scan your library card under the barcode reader. Your locker will pop open automatically. Retrieve your items and close the door. Enjoy your library materials!