You’ve Got Questions: We’ve Got Answers!

How can I check out books?

The library will remain closed until at least June 12, per Governor Whitmer’s Stay Home, Stay Safe Order. Looking ahead, the library plans to reopen in stages once this order or further orders are lifted. The first stage will simply be collecting the 15,000 items that are currently checked out! We will keep you informed when our book drops reopen as well as all the stages to come! Sign up for our e-newsletter to get the latest updates.

How can I return items?

Why are your drop boxes closed?

To help control the spread of COVID-19, we are not accepting the return of books, DVDs or CDs. All due dates have been extended. We are also a fine-free institution, so you don’t need to worry about late fees ever. We’ll coordinate the return of materials when it’s safe to do so again.

Please hold onto your checked-out items in the meantime!

How can I get a library card if you are closed?

We created some ready-to-go cards specifically for the shutdown that allow you to access all our digital content while we’re closed. To get one, please reach out to us via email at loutit@loutitlibrary.org, on Facebook, or with our new chat feature here, available Monday — Friday 10:00 am to 5:00 pm.

My card number says it’s expired.

How do I renew my card?

We are happy to update and renew your library card. Message us on Facebook, email us at loutit@loutitlibrary.org, or use our chat box. Please be sure to include your card number in your email for the fastest service!

Are you offering curbside pick up service?

We are not allowed to check out physical books and materials at this time, and therefore not offering a curbside pick up service. While businesses and restaurants are using this model, we are waiting for word from the State of Michigan before we can even re-enter the building and collect checked out materials. We are busy putting together logistics to make curbside service a smooth and safe process for staff and patrons once we are allowed to do so.

Is curbside service safe?

The communal nature of library book lending means a single item could pass through many hands before it gets to you. We are busy putting together safety plans to ensure everyone’s health and safety. Returned books will go through a quarantine period before staff processes checking them in and getting them to the next person. Our digital collection is very robust, and in the meantime we encourage you to access our online content (available 24/7) and try something new!

Can you increase the credits on Hoopla and/or Kanopy?

We understand the need for digital content during this time!

In addition to the six (6) downloads you have available to you per month using Hoopla and the (10) you have via Kanopy, you can also access other resources using your Loutit District Library card. For ebooks and downloadable audiobooks, we have OverDrive and their app Libby. Download their app, or visit OverDrive. There are also additional books and movies available through the Lakeland Library Cooperative and the Michigan eLibrary. Also, if you’re interested in learning something new at this time, we have a wide array of databases from learning a new language, all the way to resources to fix your car!

What happened to my audiobooks on Hoopla?

In order to keep up with the demand on Hoopla, we’ve moved our audiobooks over to rbDigital! This digital collection includes over 30,000 audiobooks, along with ebooks and emagazines, all without wait lists and credits. If you already had an account for rbDigital emagazines, you’ll need to sign up again for this new collection. Download the app, or check out rbDigital.