You’ve Got Questions: We’ve Got Answers!

When is the library reopening?

The library is reopening on August 3 for Loutit Express Visits. For more information on library reopening click here. We will continue to offer curbside pickup in a limited capacity. For all the details and instructions involved in curbside pickup, click here.

As we move through the stages of reopening, things may change quickly. Please be patient with our staff as we navigate this change. All along the way, we will keep you informed of changing situations. Sign up for our e-newsletter to get the latest updates.

How can I check out materials?

Starting Monday, August 3, the library building will be open Monday through Friday from 10 am to 6 pm for check out.

You can also pick up your holds through curbside pickup, click here for more information and to schedule. If you have questions or need assistance placing holds or checking out ebooks, give us a call at 616.850.6914, Monday through Friday between 10 am and 6 pm.

Are you offering curbside pickup service?

Yes! Click here for more information.

Is checking out library materials safe?

The communal nature of library book lending means a single item could pass through many hands before it gets to you. We are busy putting together safety plans to ensure everyone’s health and safety. All returned items will go through a four-day quarantine period before staff checks them in and allows the next person to borrow them. If you don’t feel comfortable checking out physical materials, check out our digital collection which is accessible 24/7!

Can I print?

Currently, our computers are available by appointment. Click here to sign up for an appointment.

Additionally, we can deliver print requests to you via curbside pickup. If you need to print something and cannot come in to the building, please e-mail with the documents you need to print, along with your name and phone number. We will call you to schedule a time to pick up your print job. This service is currently offered free of charge, but you can make a donation to the library online if you would like to help offset our costs.

Can you increase the credits on Hoopla and/or Kanopy?

We understand the need for digital content during this time!

In addition to the six (6) downloads you have available to you per month using Hoopla and the (10) you have via Kanopy, you can also access other resources using your Loutit District Library card. For ebooks and downloadable audiobooks, we have OverDrive and their app Libby. Download their app, or visit OverDrive. There are also additional books and movies available through the Lakeland Library Cooperative and the Michigan eLibrary. Also, if you’re interested in learning something new at this time, we have a wide array of databases from learning a new language, all the way to resources to fix your car!

Can someone help me with downloading ebooks?

Yes, please call us at 616.850.6914, Monday through Friday between 10:00 am and 6:00 pm, if you need assistance checking out ebooks. We will do our best to talk you through the process over the phone. Feel free to leave a message if nobody answers and we will return your call as soon as we can. If you stop by, we cannot touch your device at this time but are more than happy to talk you through the process.

What happened to my audiobooks on Hoopla?

In order to keep up with the demand on Hoopla, we’ve moved our audiobooks over to rbDigital! This digital collection includes over 30,000 audiobooks, along with ebooks and emagazines, all without wait lists and credits. If you already had an account for rbDigital emagazines, you’ll need to sign up again for this new collection. Download the app, or check out rbDigital.

Are you still offering programs?

We will continue to offer non-traditional programming this summer and monitor CDC updates as we decide when to offer programs again in person. To find out the latest information about our programs check our calendar, our Facebook page, or catch up on what you may have missed on YouTube.