You’ve Got Questions: We’ve Got Answers!
Is the library open? What are your hours?
Yes! We’re open in a new way and have expanded our hours: Monday and Tuesday 10:00 am – 8:00 pm, Wednesday through Friday 10:00 am – 6:00 pm, and Saturday 10:00 – 2:00 pm. Dedicated library hours for seniors, pregnant women and those with chronic medical conditions are Mondays from 10:00 am – 12:00 pm. We ask that you please respect these hours for the most vulnerable in our community. Due to the current pandemic, patrons are encouraged to keep their visit to one hour or less to limit exposure.
Currently, the Local History and Genealogy Room is open Monday, Wednesday, and Friday 10:00-5:00 pm by appointment only. Click here to schedule an appointment, or call 616.850.6925 to schedule by phone.
As we move through the stages of reopening, things may change quickly. Please be patient with our staff as we navigate this change. All along the way, we will keep you informed of changing situations. Sign up for our e-newsletter to get the latest updates.
What is the library doing to prevent the spread of COVID-19?
Returning visitors will notice a few changes when they come back to Loutit District Library. LDL prioritizes the safety of our patrons and staff and we have adapted our building to minimize the risk of exposure to potential illness. We have installed plexiglass at all service desks, 6-feet distancing markers, and limited available furniture. Toys will temporarily be unavailable in the children’s area. Materials are quarantined for 96 hours and cleaned before being returned to the shelf. Public computer keyboards are cleaned with UVC light. Additionally, LDL staff will regularly disinfect all high-touch surface areas. Hand sanitizer will also be readily available for public use.
To provide the best visiting experience for everyone, we ask patrons to abide by the following requirements:
- All patrons are required to wear a face-covering during their visit*. If you do not have one, a mask will be provided upon entry. The mask or face-shield must cover your nose and mouth while you are in the library. If you cannot wear a face covering, you may not enter the library at this time. We are happy to assist you via curbside service or answer questions and place holds via phone, email, or chat.
- If you are experiencing any COVID-19 related symptoms, please do not enter the building.
- Patrons must maintain 6 feet of distance from one another.
- Returned materials will only be accepted in the outside drop boxes. Please do not hand books to staff members.
- We will only allow 25% of building capacity at one time.
- Water fountains will be disabled. Patrons will have access to automatic water bottle fillers.
- Food and beverages are prohibited in the building at this time.
- Meeting and study rooms are not available at this time.
- The lower level will not be available at this time.
- Children ages 13 and under must have a parent/adult caregiver (ages 18 or older) accompanying them.
- Children ages 14 and older may use the library on their own so long as they comply with library policies.
- Multi-use print publications including newspapers and magazines will not be available to browse at this time. Magazines are available for check out. Digital copies of select newspapers and magazines will be available. Please contact the Reference and Information Desk at 616.850.6914 if you are looking for a specific publication.
*Children under the age of 5 are not required to wear a mask. Children two years old and older are strongly encouraged to wear a face covering, pursuant to guidance from the Centers for Disease Control and Prevention (“CDC”).
In order to provide the best possible service to patrons, library staff will be taking precautions to ensure everyone’s safety. Employees will be required to check their temperature upon entering the building and wear face coverings at all times. In the near future, we will offer a mobile app that will provide a contactless system to check out materials with a personal device. Things may change as we adjust to this new situation.
When will the library resume regular hours?
The library director and library board are assessing the situation continually and are following directives from the Ottawa County Department of Public Health.
Are you offering curbside pickup service?
Yes! Click here for more information.
Is checking out library materials safe?
The communal nature of library book lending means a single item could pass through many hands before it gets to you. All returned items will go through a four-day quarantine period before staff checks them in and allows the next person to borrow them. If you don’t feel comfortable checking out physical materials, check out our digital collection which is accessible 24/7!
When will Cheapstacks Bookstore be open again?
Cheapstacks is now open on Tuesdays and Thursdays from 10:00 am – 1:00 pm with a limit of two shoppers allowed in the store at a time. Facial coverings must be worn while shopping.
Can I donate books?
Right now, the library is not accepting donations. Alternative drop off locations are Hope’s Outlet at 1100 Washington Ave, Grand Haven and Goodwill at 1112 Robbins Rd, Grand Haven.
Can I use a computer or get documents printed?
Our public computers are available and the keyboards are cleaned by UVC lights every hour. Additionally, we can deliver print requests to you via curbside pickup. If you need to print something and cannot come in to the building, please e-mail firstname.lastname@example.org with the documents you need to print, along with your name and phone number. We will call you to schedule a time to pick up your print job. This service is currently offered free of charge, but you can make a donation to the library online if you would like to help offset our costs.
Can you increase the credits on Hoopla and/or Kanopy?
We understand the need for digital content during this time!
In addition to the six (6) downloads you have available to you per month using Hoopla and the (10) you have via Kanopy, you can also access other resources using your Loutit District Library card. For ebooks and downloadable audiobooks, we have OverDrive and their app Libby. Download their app, or visit OverDrive. There are also additional books and movies available through the Lakeland Library Cooperative and the Michigan eLibrary. Also, if you’re interested in learning something new at this time, we have a wide array of databases from learning a new language, all the way to resources to fix your car!
Can someone help me with downloading ebooks?
Yes, please call us at 616.850.6914, Monday through Friday between 10:00 am and 6:00 pm, if you need assistance checking out ebooks. We will do our best to talk you through the process over the phone. Feel free to leave a message if nobody answers and we will return your call as soon as we can. If you stop by, we cannot touch your device at this time but are more than happy to talk you through the process.
Are you still offering programs?
We will continue to offer non-traditional programming this summer and monitor CDC updates as we decide when to offer programs again in person. To find out the latest information about our programs check our calendar, our Facebook page, or catch up on what you may have missed on YouTube.